1. Counselling & Coaching Sessions

Cancellations

We require a minimum of 24 hours’ notice to cancel or reschedule an appointment.

  • More than 24 hours’ notice: No fee applies

  • Less than 24 hours’ notice or non-attendance: Full session fee may be charged

  • Exceptions for emergencies may be considered at our discretion

Refunds

Refunds are not available for completed sessions.
If you are dissatisfied with your service, please contact us directly to discuss your experience — we are committed to professional and ethical care.

2. Coaching Programs & Professional Support Packages

Refunds are generally not offered for coaching programs or professional development support packages once the program has commenced.

If you’ve purchased a pre-paid package and wish to discontinue:

  • A pro-rata refund may be considered only if sessions have not been used and there are exceptional circumstances

  • Refunds will not be issued for change of mind

Each coaching engagement is a commitment to personal growth — we encourage you to reach out for support if you’re feeling uncertain during the process.

3. Digital Products & Resources

Due to the nature of downloadable products (e.g. PDFs, workbooks, templates), no refunds are available once a purchase is made.

Please ensure you read all descriptions carefully before purchasing. If you experience technical issues, we’ll do our best to resolve them promptly.

4. Group Events or Workshops

Refund policies for workshops, retreats, or group experiences will be stated clearly at the time of booking. In general:

  • Full refunds may be available up to 7 days before the event

  • Cancellations within 7 days may be non-refundable or incur an admin fee

If The Cameron Collective Pty Ltd needs to cancel or reschedule an event, a full refund or credit will be offered.

5. Questions or Concerns

If you have any concerns about a service or purchase, please contact us. We are committed to resolving issues with professionalism and care.

Sharon Cameron
The Cameron Collective Pty Ltd

Nepean Health Hub
13 Barber Ave
Kingswood NSW 2747

0420 639 202
hello@thecoachingconservatory.com