- 0472 543 390
- hello@thecoachingconservatory.com
The Cameron Collective Pty Ltd is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you interact with our services, whether counselling, coaching, or general enquiries, online or in person.
We uphold confidentiality, comply with Australian Privacy Principles (APPs), and ensure ethical care across all services provided.
We may collect the following types of personal information:
Full name, contact details (email, phone)
Date of birth, emergency contact
Medical or mental health history (for counselling)
Session notes, correspondence, and appointment history
Payment details and billing information
Website usage data (via cookies or analytics tools)
We collect information directly from you when you:
Book a session (online, phone, or in person)
Complete client forms
Communicate via email, phone, or social media
Engage with our website or booking system (e.g., Halaxy, website contact forms)
We use your information to:
Deliver counselling and coaching services
Respond to enquiries and schedule appointments
Maintain accurate records and progress notes
Process payments and issue invoices
Comply with legal and professional obligations
Your information will never be sold, shared, or disclosed unless required by law or with your explicit written consent.
Your records are securely stored using password-protected, encrypted systems (e.g., Halaxy, QuickBooks, secure email).
Access is limited to authorised personnel only.
Session notes and data are retained for the required period under Australian health regulations, then securely destroyed.
You have the right to:
Access your personal information
Request correction of inaccurate records
Withdraw consent for non-essential communications
Raise concerns or lodge a complaint about data handling
We may use third-party platforms such as Halaxy or Zoom to facilitate sessions and bookings. These platforms have their own privacy policies which we encourage you to review.
Where appropriate, referrals to other practitioners are made only with your permission.
If you have questions, concerns, or would like to request access to your information, please contact:
Sharon Cameron
The Cameron Collective Pty Ltd
Nepean Health Hub
13 Barber Ave
Kingswood, NSW, 2747
0420 639 202
hello@thecoachingconservatory.com
